Frequently Asked Questions
Everything you need to know about your beauty journey with PinkyParadise.
How long does shipping take?
Standard shipping typically takes 7-14 business days, while express shipping options are available for delivery within 3-5 business days depending on your location.
Are your colored contact lenses safe to wear?
Yes, all our lenses are ISO and CE certified. We prioritize your eye safety and only source products from reputable manufacturers that meet international quality standards.
What is your return policy?
We offer a 14-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on opened lens vials or cosmetic products.
Do I need a prescription to order?
While we do not always require a physical copy of your prescription, we strongly recommend consulting an eye care professional to ensure you are choosing the correct base curve and diameter for your eyes.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment options depending on your shipping country.